Returns + Exchanges

 

Returns

Customer satisfaction is paramount for us, however all products are made to order, therefore no refunds or exchanges will be issued for change of mind. Should you wish to cancel your order directly after purchase, you have 48 hours to email the team at contact@nickpearce.com.au They will cancel your order immediately and issue you a refund.  

 

Damaged Items

We take a lot of love and care when packing your piece of furniture and handle it with care during transit. Unfortunately, accidents can happen. Should your product arrive damaged in any way, please contact us within 24 hours along with a photo of the damage to contact@nickpearce.com.au We will assess the situation, and contact you with the option to re-order or request a refund.